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Shipping and returns

Shipments

Orders placed before 16:00 on working days, we try to ship the same day. Parcels under 25 kg are normally delivered to you the following day. However, we do not always manage to keep up with this, sometimes products are out of stock or you have placed an order that weighs more than 25kg. Parcels over 25 kg are sent with GLS and delivered slightly later (+1 working day). For this we take an extra insurance which means you pay a small extra charge when shipping. These parcels are picked up later, so you will receive your order slightly later.


Deliveries outside Belgium take a little longer and the parcel will take at least 2 to 5 working days to arrive. But with the help of the Track&Trace code, you can easily track your parcel. You will receive the Track&Trace code via the shipping company Bpost. If you have not received this code via Bpost, please contact us at webshop@auto-service.be. Please clearly state your order number (ONL-) so that we can quickly trace your package.


Shipping costs for normal parcels

Belgium:
• € 5,95 
• Free for orders from € 50

Netherlands:
• € 7,90 
• Free for orders from € 65

France:
• € 12,00 
• Free for orders from € 100

Luxembourg:
• € 8,00
• Free for orders from € 60

Germany:
• € 10,00
• Free for orders from € 60

Italy:
• € 20,00
• Free for orders from € 150,

Portugal:
• € 25,00
• Free for orders from € 150

Spain:
• € 25,00
• Free for orders from € 150

Shipping costs are more for larger or heavier packages, but these are clearly displayed in the shopping basket. Delivery will be made via the postman, parcel deliverer from DPD or GLS. Generally, delivery will take place the next working day between 9:00 and 18:00. Unfortunately, we cannot guarantee the time of delivery.


Damage


If your parcel has been damaged in transit, please follow these steps for a quick response:
• Take a photo of the shipping label on the box (with your name on it)
• Take a photo of the contents with the damage
• Send these photos together with your order number (ONL-) to: webshop@auto-service.be